Our company’s quality ground handling services are unmatched!
Ground handling services are a fundamental aspect of the aviation industry, playing a critical role in ensuring smooth operations for airlines, airports, and various stakeholders in the sector. As global air traffic continues to surge, understanding the intricacies of ground handling becomes essential for enhancing operational efficiency and providing superior customer service.
Ground handling services are the range of activities supporting an aircraft’s operations while on the ground, encompassing everything from land to departure. Our services include five different operational areas: passenger service, ramp service, flight operations service, load control and engagement, cargo and mail service, representation, and supervision service.
They are essential for maintaining safety, punctuality, and the seamless functioning of aviation activities, regardless of whether they pertain to commercial or general aviation. These services are integral to various operations, including corporate, regional, short-haul, long-haul, and rotary flights for passengers and cargo. The International Civil Aviation Organization (ICAO) recognizes their importance in the industry.
We have offered ground-handling services to international airlines in Egypt for over 30 years. An essential part of our company culture is striving for perfection on the ground and beyond.
AN Aviation Services CO. has earned a reputation as one of Africa’s most reputable ground handling companies. In order to maintain our success in this area, we strive to build long-term partnerships based on trust, respect, and integrity, not only for our clients but also for our partners.
AN Aviation credit facility allows your crew to travel without cash, although it can sometimes cause complications in some places. (Please note that some stations do not accept credit cards for payments.) We know all the charges applicable at each location, so you won’t have to pay extra or hidden fees that some handlers charge when your aircraft is on the ground.
Why choose an aviation company’s services?
At AN Aviation, we offer a wide range of services for your aircraft while on the ground. Unlike many competitors, we stand out in five key areas, providing smooth support from arrival to departure.
With our 30 years of experience, we are pioneers in ground handling services. Not only do we have highly trained employees, but we also have a fixed-base operator for everything related to ground handling.
AN Aviation Services Company will provide wheelchairs or other transport to the departure gate for passengers with mobility issues. They will also manage unaccompanied minors (UMs) from check-in to boarding, and from deplaning until they hand them over to a parent or authorized person.
We hold ISAGO registration and hold ISO 9001 and 45001 certifications. We provide integrated aviation services 24/7.
We provide services in five operational areas:
- Passenger service.
- Ramp service.
- Flight operations service.
- Load control and engagement service.
- Representation and supervision services.
The team in our customer service department acts as the vital link between our airline partners and their travelers, taking charge of delivering essential support for efficient ground handling. Whether during check-in, boarding, disembarking, or baggage retrieval, our worldwide group of expertly trained staff guarantees that passengers experience a seamless journey.
We train our employees to assist passengers with special needs, including unaccompanied minors and people with reduced mobility.
We offer a range of protective measures, including thorough checks for baggage and passengers, profiling assessments, comprehensive aircraft security inspections, anti-sabotage evaluations, vigilant patrols, and escort services—all employing cutting-edge prevention strategies.
Passenger ground handling encompasses a range of services provided within the airport terminal, including:
- Baggage loading and boarding card departure acceptance.
- Transporting passengers to the aircraft and communicating with the rest of the airline’s operations.
- Acceptance of outgoing passengers safely.
- Lost and found service for incoming passengers.
- Incoming and outgoing VIP, unaccompanied minor, and special care passenger services.
- Specially trained personnel for passengers with disabilities.
- Professionally escorting passengers to the aircraft.
Ramp Services
In ramp handling, every second matters. We are fully committed to meeting our customers’ tight schedules. As AN Aviation, a leading provider of ramp services, we handle aircraft loading and unloading, provide technical support, and offer pushback vehicles, air start units, air conditioning units, ground power units, potable water units, and other aircraft handling tasks.
- Aircraft meeting and ramp marshalling.
- Load and offload the aeroplane.
- Equipment support.
- Provision of GPU, air conditioning unit, air starter, and aircraft push-back tractor service.
- Internal cleaning.
- Supply the aircraft with toilet and water supplies.
- Passenger and crew transportation among airplanes and the terminal.
- Storage of pallets, containers, and other unit load devices.
Flight Operation Service
Our load planners meticulously assess aeronautical operations and weather factors to guarantee that aircraft depart safely with the highest possible payload. We constantly monitor flights, monitor all movements, and provide 24-hour support for airlines while assisting flights within VHF range.
- Flight permits and airport slots.
- Directing and delivering the flight plan to the cabin crew.
- Contracts with fuel and airplane catering companies.
- Preparation of weather forecasts and navigation information and delivery to the cabin crew.
Load Control and Engagement Service
Our dedicated team ensures smooth and efficient ground operations, prioritizing passenger safety and satisfaction. From check-in to disembarkation, we provide comprehensive support, including handling special needs passengers, implementing stringent security measures, and managing baggage and cargo. With a focus on precision and efficiency, we deliver seamless ground handling solutions, enhancing the overall passenger experience.
- Cooperate with airplane servicing units.
- Directing and delivering flight documents (general declaration, loading instruction, load sheet, manifest, weather forecast, flight plan, etc.).
- Load control, weight, and balance calculations.
- Transmission and reception of all operational messages; notification of all loaded units.
- Communication and engagement between airplane and ground handling services.
Representation and Supervision Services
Airlines provide payments and/or guarantees to relevant authorities, including airport authorities, customs, immigration, and all other services mentioned above.
- Establishing and maintaining contact with local authorities in the name of the airline company.
- Preparing, transmitting, and filing reports, statistics, documents, etc. related to flights.
- Hotel accommodation reservation service.
- Crew town transportation with professional escorting.