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Empowering Passengers with Disabilities: The Latest Technologies in Wheelchair Dispatch

Wheelchair dispatch

Traveling can be stressful for anyone, but it can be especially challenging for passengers with disabilities. One of the biggest challenges for aviation services is Wheelchair dispatch for passengers who require them.

However, with advancements in wheelchair dispatch technology, aviation services are better equipped than ever to provide timely and accurate wheelchair services for their customers.

Inaccurate or delayed dispatches can result in missed flights, frustrated passengers, and a negative overall customer experience.

What is Wheelchair Dispatch?

Wheelchair dispatch is the process of providing wheelchairs to passengers with disabilities who require assistance at the airport. This includes passengers who have difficulty walking, standing, or climbing stairs.

It involves coordinating wheelchair service across different teams and locations to ensure that passengers receive the assistance they need throughout their travel journey.

What are the dispatch methods?

  • Manual dispatch

There are several dispatch methods that aviation services can use to ensure timely and accurate wheelchair service for passengers with disabilities.

One method is manual dispatch, where dispatchers physically assign wheelchairs to passengers as they arrive at the airport. This method can be time-consuming and prone to errors, but it can be useful for smaller airports or in cases where the number of passengers with disabilities is low.

  • Computer-aided dispatch

Another method is computer-aided dispatch, which uses software solutions to manage it in real-time.

With computer-aided dispatch, dispatchers can coordinate wheelchair service across different teams and locations, ensuring that the right wheelchair is dispatched to the right passenger at the right time. This method is more efficient and accurate than manual dispatch, but it requires investment in software and technology.

  • Mobile application-based dispatch

A third method is mobile application-based dispatch, where passengers can request wheelchair service through a mobile application.

With this method, dispatchers can receive requests in real-time and dispatch the appropriate wheelchair and staff. This method is convenient for passengers with disabilities, who can request wheelchair service on-the-go, and for aviation services, who can manage wheelchair dispatch more efficiently.

Real-Time Tracking and Reporting

Real-time tracking and reporting features of wheelchair dispatch technology can greatly improve the overall passenger experience. With real-time tracking, aviation services can monitor it and respond quickly to any disruptions or delays.

Real-time reporting also allows aviation services to collect data on wheelchair service, identifying areas where improvements can be made to better serve passengers with disabilities.

Customer Experience and Satisfaction

Wheelchair dispatch technology is crucial for enhancing the customer experience and satisfaction in aviation services. With accurate and timely, passengers with disabilities can have a more comfortable and stress-free travel experience.

Its technology can also improve communication between aviation services and passengers with disabilities, creating a more inclusive and accommodating travel environment for all.

What are the latest dispatch technologies?

As technology continues to evolve, so do the dispatch technologies used by aviation services to provide wheelchair service for passengers with disabilities. Here are some of the latest dispatch technologies:

Artificial Intelligence (AI)

AI-powered wheelchair dispatch software can help aviation services to predict and manage wheelchair demand, ensuring that the right number of wheelchairs and staff are available at the right time.

AI can also analyze historical data to identify patterns and optimize it in real-time.

Internet of Things (IoT)

IoT sensors can be placed on wheelchairs and other equipment to monitor their location, status, and maintenance needs.

This data can be used to improve the efficiency and accuracy of wheelchair dispatch, as well as to schedule maintenance proactively, reducing downtime and improving the overall reliability of wheelchair service.

Augmented Reality (AR)

AR technology can provide dispatchers with real-time information about wheelchair location and availability, allowing them to make more informed dispatch decisions.

AR can also be used to train staff on wheelchair service procedures and to provide passengers with visual aids on how to use the wheelchair service.

Virtual Reality (VR)

VR technology can be used to create virtual simulations of wheelchair service scenarios, allowing dispatchers and staff to practice and improve their skills in a safe and controlled environment.

VR can also be used to provide passengers with a virtual tour of the airport and wheelchair service process, reducing anxiety and uncertainty about the travel experience.


In conclusion, wheelchair dispatch technology is crucial for aviation services to provide timely and accurate wheelchair service for passengers with disabilities.

Advancements in its technology, such as wheelchair dispatch software and mobile applications, have made the dispatch process more efficient and accurate.

Real-time tracking and reporting features of its technology also greatly improve the overall passenger experience. By implementing its technology, aviation services can enhance the customer experience and satisfaction, creating a more inclusive and accommodating travel environment for all passengers.